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NIMBLE FOUNDATION

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NATIONAL IDEOLOGICAL MOVEMENT FOR BETTER LITERATURE & EDUCATION              Call : +91 - 22 - 2281 0000

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  THE PHONE CALL

Voice is Importaint Practice Cordiality

Telecommunications are a very important part of business today. A caller forms an impression about the organization or person he/she calls in the first five seconds of the call. How the telephone is received is critical to the image of the person/organization. Therefore the importance of telephone handling can hardly be exaggerated.

Muffled Speech Confuses

When the caller hears a pleasant cordial voice; having made the call very positive vibes are developed in the mind of the caller. If the telephone is answered within the first three rings a respect for the person/organization emerges. The caller thinks that the entity called is human, agile and progressive. Everyone likes to deal with such entities.

Listen to Understand:

It is critical that the person who receives the call must be articulate. Each and every word spoken must be clearly understood by the caller first time around.

Listening Skills:

Next in importance is listening skills of the telephone receptionist. An aggressive, focused listening enables a person to understand properly even if the caller is not very articulate. Since telephone communication does not facilitate the communicating persons to see each other physically, the ability to understand each other through verbal communication fills the gap. Communication brings satisfaction and pleasure if the telephone talkers understand and appreciate each other.

Your Language is Your Signature

Another important factor in telephonic communications is the language skills of the receiver of the calls. It is necessary that the telephone operator must be adept in the language he/she uses on the telephone. This brings confidence and fluency in speech which enhances the image and status of the person/organization receiving the calls. Nimble Foundation’s hands on training for the telephone operators engages the participants deeply to ensure that they have their skills in each and every aspect of the telephone operator’s job. Apart from various speech and language exercises, the participants are given projects which are helpful in developing and assessing the skills of making effective calls and receiving them. For more details……

Feedback

Mr. Indraneel Roy (Senior Divisional Manager, LIC) : “The experience has enriched and enlightened me on the art of effective verbal communication.”

Anila Pillai (Vice Principal, H. R. College) : "IVery good interactive sessions on Voice Culture, very relevant for Speech Professionals."

Mr. Hrishi Varma (Edelweiss Financial Services) : "It’s clearly helpful to modulate voice and speak clearly."

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Nimble Foundation

Corporate Training in Soft Skills
and English Speaking

318, Tulsiani Chambers,Nariman Point
022- 22810000
Mumbai Maharashtra 400021 India